Job Reference Number: FH-372
Department: GSSC
Industry: Call Centre
Job Type: Permanent
Positions Available: 3
Salary: Market Related
We are looking for a Foreign Language Call Centre Agent in Bellville, Cape Town to Provide customer services to the customers that are Urdu, Amharic or Bengali speaking.
Job Description
RESPONSIBILITIES
- Handle and resolve customer complaints
- Provide customers with product and service information
- Effectively deal with job stress, angry callers, and upset customers
- Support and provide superior service via phones, e-mails and faxes as a receiver and caller
- Answer calls professionally
- Respond to customer inquiries
- Enter customer information and update
- Process Orders accurately
- Identify and escalate priority issues
- Sell to Customers
- Route calls to appropriate resources
- Follow up customer calls where necessary
- Complete attendance registers
- Meets commitments to customers
- Other duties as assigned by management
Job Requirements
Minimum Requirements:
- Matric
- Must be bilingual, with fluency in Amharic and English
- Fluency in Foreign Languages i.e. Somalian, Bangladesh and Pakistan will be an advantage
- 6 months Call Centre Experience will be an advantage
- Must be computer literate
Attributes
- Be able to listen to the customer’s query and respond adequately
- Perfect telephone etiquette
- Able to handle irate customers
- Able to multitask