Introduction
Drive customer satisfaction, grow aftermarket revenue, and lead technical service delivery through strategic key account management, business development, and operational execution.
Qualifications and Minimum Requirements
- National Diploma or Degree in Mechanical Engineering
- 5-8 years’ experience in technical support or aftermarket sales in the mining/heavy equipment industry
- Proven leadership in customer support teams
- Strong knowledge of crushing, sorting, and materials processing equipment
- Proficient in MS Office, with advanced Excel; Power BI or Access an advantage
- Valid driver’s license and own transport
- Willing to travel locally and internationally
Key Performance Areas
- Build and maintain relationships with key customers, focusing on aftermarket support, spares, and service delivery
- Drive business development by identifying upselling and cross-selling opportunities
- Negotiate and manage service and spares contracts
- Handle customer complaints, resolve issues, and ensure continuous improvement in customer satisfaction
- Promote and market products and services, aligning with customer operational needs and future planning
- Monitor competitor activity and provide insights to support commercial strategy and product development
- Maintain detailed records of equipment installations at customer sites
- Manage spares sales forecasting and budgeting
- Collaborate with Sales, Engineering, and Product Support teams to deliver integrated service solutions
- Develop and implement a customer support and reporting strategy
- Lead and develop a high-performing customer support team with strong technical and service delivery capabilities