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Assistant Restaurant Manager

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To ensure correct and effective financial administration according to Nando’s policies &
procedures daily.
To assist in controlling expenditure and in achieving expected gross profit margins (stock
control, waste management, pilferage, etc)
To assist in taking corrective actions necessary to improve business performance indicators
(Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count;
Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily.
To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).
Operational Management
To ensure efficient stock control management for the restaurant daily.
To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance,
Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
To assist in developing the corrective action plan and facilitating actions necessary to improve
internal and external audit results.
To communicate and ensure compliance with the Nando’s operational standards and
operating requirements.

 

People Management
To assist in developing and monitoring rostering every week to ensure sufficient people
capacity to meet the business requirements. To ensure adherence to opening and closing
procedures.
To assist with recruitment, induction and training of all new staff according to Nando’s policies
and procedures to proactively meet the needs of the business.
To complete and check the attendance register.
To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
To escalate poor performance where necessary and provide continuous feedback to staff and
Restaurant Manager.
To assist in ensuring that all staff are signed off on the relevant training material and
procedures on an ongoing basis.

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Marketing Management
To assist with communication and execution of all national, regional and local marketing
campaigns and initiatives.
To respond to customer complaints by Nando’s policies and procedures.
To assist in developing the corrective action plan and facilitating actions necessary to improve
the results of the mystery shopper report.
To assist with the execution of the local marketing plan to promote sales and increase the
customer base.
To fulfil the responsibilities of the Restaurant Manager in his/her absence.
Remuneration:
Starting Date:
2025/10/01
PLEASE NOTE
– Closing date: 2025/10/08

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