Job Ref #: TFS-568
Industry: Call Centre
Job Type: Permanent
Salary: Market Related
Description:
To perform end to end administrative functions across the Collections and Recoveries portfolios, as well as to fulfil a support role for all our external Debt Collections.
- Daily Activities
- Query resolution and escalation management according to SLA
- Provide administration support to EDC
- Compliance to the Collections strategy
- Conduct performance reporting
- Complete reconciliations and audits with EDC
- Facilitate new handover and reallocation
- Conduct book analysis and optimisation
- Complete all invoicing and refunds
- Settlement Discount Management
- Facilitate training on new functions/processes
Administration
- Ensure all leave transactions is captured on ESS
- Ensure all overtime is submitted to Manager timeously
- Conduct all month end Financial Processing
- Management of the FTP Server
- CAS Administration
- On-boarding facilitation of new EDC
- Annual SOP review and update
Adherence
- Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
Ad-Hoc
- Contributes to team effort by accomplishing related results as needed
- To action any other instruction by the Manager from time to time
- New Projects
Requirements:
Qualification
- Grade 12 or NQF Level 4
Experience
- Approximately 6 months in a similar role with experience (preferably gained in the financial services, collection services and/or retail sectors) relating to a Collections & EDC management environment with Query management experience.