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Territory Support Officer
Location
South Africa – Durban
Travel required
No travel is expected with this role
Job category
Retail
Relocation available
This role is not eligible for relocation
Job type
Professionals
Job code
RQ088568
Experience level
Intermediate
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Job summary
Entity:
Customers & Products
Job Family Group:
Retail Group
Job Description:
The Territory Support Officer is the gatekeeper for commercial terms in the systems and assist the Regional Operations Managers and Retail Business Managers (RBM) with all aspects of sales activities such as analysis, site performance management and dashboarding to enable timely and accurate performance reporting on each site.
In this role, you will work closely with the sales team as well as with other parts of the business including functions to ensure that Mobility and Convenience business requirements are being met properly.
This role is also responsible for providing day-to-day administrative and communication support to the Retail Business Manager and Regional Ops Manager.
At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.
Key Accountabilities
Conduct analysis of key retail data and provide reports and insights to the Regional Operations Manager and the Retail Business Managers.
Support sales team to improve performance by working closely with Retail Business Managers for new volume opportunities.
Prepare performance reports and coordinate approvals (rebate, cash sales etc.) of new terms with respect to Delegations of Authority.
Develop and maintain an administrative system that will facilitate effective contract management and enforcement by RBMs.
Monitor and report on performance metrics, including legal compliance, criminal risk assessments (CRAs), audits and inspections, closure of action items, etc.
Responsible for compiling a daily log of issues that will impact the business environment and communicating to the RBMs, ROMs and / or customers on a timely and regular basis.
Education
Preferably business or commercial qualifications including post graduate experience
Experience
Solid experience in sales operations and dealer management
Strong communication, influencing and team working skills
Good level of financial understanding as well as basic understanding of accounting or credit process
Analytical and strategic thinking
Organisation and coordination skills
Well-developed interpersonal skills, including written English
We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Commercial Acumen, Communication, Continued Learning, Continuous improvement, Creativity and Innovation, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital fluency, Industry knowledge and advocacy, Integrated pricing, Knowledge Sharing, Leading transformation, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Operational Excellence, Partner relationship management {+ 10 more}
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