takealot.com, a leading South African online retailer, is looking for a highly talented Compliance Auditor to join our Takealot Delivery Team in <<location>>, reporting to the Regional Franchise Operations Manager.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:

Franchise Management – Independent Contract (IC) Drivers –

• Conduct in field Driver Shifting Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents;
• Conduct in field Driver Vehicle Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents;
• Remove Drivers from shift if they are non-compliant and fail the inspection audits conducted;
• Report the results of the inspection audits to the Hub Owners, Hub Managers and Franchise Management Team, detailing areas of focus for attention and corrective behavior;
• Report on repeat offenders and institute corrective actions and re-training.

Pick N Pay Takealot Pickup Point (TPP) –

• Escalate issues experienced during day-to-day operations;
• Weekly support visits to support improved business operations – act as a consultant to the Pick N Pay Store management to drive business success;
• Driving the company policies, procedures and brand standards through regular auditing processes;
• Monitoring and measuring branch performance and productivity against Service Level Agreement’s (SLA’s) through system checks and reports;
• Presenting solutions to solve problems to help drive the momentum and success of the Pick N Pay Takealot Pickup Point customer service offering.

General

• Generate reports on your findings in Excel and PowerPoint (or Google Equivalent);
• Analyze and report on trends in your areas;
• Hold review meetings with the appropriate/respective management team;
• Review applicable SOP’s as they become due for review;
• Monitor compliance with regards to the applicable SOP’s;
• Meet Audit KPI’s;
• Support Franchise Managers and Food Compliance Coordinators who are performing audits of their practice in the normal course of their duties;
• Ensure processing, compliance and administration duties are completed accurately and timeously;
• Take responsibility for matters and work assigned tasks;
• Conduct housekeeping audits and any other audits that may be assigned.
• Must be willing and able to work the required days/hours for the role

  
  
  

  • Tuesday to Saturday
  • 11am to 8pm daily

Attributes required:

• Exceptional organizational and compliance and administrative skills;
• Have a keen eye and attention to detail;
• Must be able to work under pressure,being able to manage high workloads from time to time;
• Must be able to think outside of the box and be proactive in your approach to your responsibilities;
• Must be a solutions-oriented and attention to detail individual – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables);
• Strong analytical and critical thinking, using data to interpret and make informed decisions that are pragmatic and operationally practical;
• Ability to present ideas succinctly, both in writing and verbally;
• Versatile and with an appetite to learn from the experience of others and independently through experimentation and research;
• Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact.

Minimum qualification and experience requirements:

• Matric (Grade 12)
• NQF Level 4/ Diploma advantages
• 1-2 Years’ experience in a supervisory role within a Franchise business and/or hospitality industry
• Previous operational auditing experience will be advantageous
• Must be competent in Microsoft Office or Google Equivalent
• Must have a valid driver’s license.

The working environment:

• com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

We seek to employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING