{"id":1197,"date":"2024-11-11T02:37:00","date_gmt":"2024-11-11T02:37:00","guid":{"rendered":"https:\/\/southafricanyouthsjobs.co.za\/?p=1197"},"modified":"2024-11-11T02:46:09","modified_gmt":"2024-11-11T02:46:09","slug":"seasonal-delivery-support-representative","status":"publish","type":"post","link":"https:\/\/southafricanyouthsjobs.co.za\/?p=1197","title":{"rendered":"Seasonal Delivery Support Representative"},"content":{"rendered":"<div id=\"south-42593689\" class=\"south-before-content south-entity-placement\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-format=\"autorelaxed\"\r\n     data-ad-client=\"ca-pub-9040931780721427\"\r\n     data-ad-slot=\"5167572988\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div><p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<div class=\"banner-container\">\n<div class=\"container-fluid\">\n<div class=\"logoclass\"><\/div>\n<\/div>\n<\/div>\n<div id=\"page-content\">\n<div class=\"listing-details\">\n<div class=\"content-section-container py-2\">\n<div class=\"container\">\n<div id=\"listing-name\" class=\"dynamic-card listing-header-container\" data-name=\"Seasonal Delivery Support Representative\">\n<div class=\"d-flex flex-wrap\">\n<div class=\"pr-3\"><b>Listing reference:<\/b>\u00a0cartr_000565<\/div>\n<div class=\"pr-3\"><b>Listing status:<\/b>\u00a0Online<\/div>\n<div class=\"pr-3\"><b>Apply by:<\/b>\u00a030 November 2024<\/div>\n<\/div>\n<\/div>\n<div class=\"dynamic-card\">\n<h5><b>Position summary<\/b><\/h5>\n<div class=\"row\">\n<div class=\"col-lg-12\">\n<div class=\"row\">\n<div id=\"listing-workfield\" class=\"col-lg-6\" data-val=\"17000\" data-name=\"Distribution, Transport &amp; Logistics\"><b>Industry:\u00a0<\/b>Distribution, Transport &amp; Logistics<\/div>\n<div id=\"listing-category\" class=\"col-lg-6\" data-val=\"8005001\" data-name=\"Others: Transport and Logistics\"><b>Job category:\u00a0<\/b>Others: Transport and Logistics<\/div>\n<\/div>\n<div class=\"row\">\n<div id=\"listing-location\" class=\"col-lg-6\" data-val=\"1000688\" data-name=\"Cape Town\"><b>Location:\u00a0<\/b>Cape Town<\/div>\n<div id=\"listing-employmenttype\" class=\"col-lg-6\" data-val=\"1\" data-name=\"Permanent\"><b>Contract:\u00a0<\/b>Permanent<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-6\"><b>EE position:\u00a0<\/b>No<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"dynamic-card\">\n<h5><b>Introduction<\/b><\/h5>\n<div>We\u2019re a world-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries.<\/div>\n<\/div>\n<div class=\"dynamic-card\">\n<h5><b>Job description<\/b><\/h5>\n<div>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<p>&nbsp;<\/p>\n<div>The delivery support representative will be responsible for managing and overseeing the last mile delivery progress for scheduled and on demand clients and ensuring that deliveries are completed within SLA as per business agreement.<\/div>\n<div><\/div>\n<div>\n<p><strong>Responsibilities:<\/strong><\/p>\n<p>\u25cf Proactively managing the delivery process from order creation on our dashboard until delivery<\/p>\n<p>\u25cf Tracking active orders to ensure that they are delivered within the respective client SLA<\/p>\n<p>\u25cf Troubleshoot and resolve technical issues relating to the driver application.<\/p>\n<p>\u25cf Collaborate with internal teams to escalate and resolve driver issues and delivery impacts promptly and efficiently<\/p>\n<p>\u25cf Escalate possible risks to business as flagged by the driver network<\/p>\n<p>\u25cf Ensure that detailed notes are captured on the delivery system of all impacts and actions taken until the order has been delivered<\/p>\n<p>\u25cf Maintain accurate records of customer interactions, inquiries, and resolutions using CRM software (Freshworks or similar).<\/p>\n<p>\u25cf Stay updated on industry trends, product knowledge, and best practices to provide up-to-date information to customers.<\/p>\n<p>\u25cf Contribute to the development of knowledge base articles and support documentation to improve efficiency and customer self-help resources.<\/p>\n<p>\u25cf Identify opportunities for process improvements and actively participate in team meetings and training session<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<div class=\"dynamic-card\">\n<h5><b>Minimum requirements<\/b><\/h5>\n<p>&nbsp;<\/p>\n<div>\n<p>\u25cf Completed Matric<\/p>\n<p>\u25cf Min of\u00a0 1 years customer services experience<\/p>\n<p>\u25cf Excellent communication skills.<\/p>\n<p>\u25cf Confidence and skillful negotiating skills.<\/p>\n<p>\u25cf Computer literate.<\/p>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<\/div>\n<p><a href=\"https:\/\/careers.cartrack.co.za\/applicant\/index.php\" target=\"_blank\" rel=\"noopener\">Apply Here<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Listing reference:\u00a0cartr_000565 Listing status:\u00a0Online Apply by:\u00a030 November 2024 Position summary Industry:\u00a0Distribution, Transport &amp; Logistics Job category:\u00a0Others: Transport and Logistics Location:\u00a0Cape Town Contract:\u00a0Permanent EE position:\u00a0No Introduction <a class=\"mh-excerpt-more\" href=\"https:\/\/southafricanyouthsjobs.co.za\/?p=1197\" title=\"Seasonal Delivery Support Representative\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":1195,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-1197","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/southafricanyouthsjobs.co.za\/wp-content\/uploads\/2024\/11\/logo-5.png?fit=331%2C86&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/pf9ca1-jj","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/1197","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1197"}],"version-history":[{"count":3,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/1197\/revisions"}],"predecessor-version":[{"id":1204,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/1197\/revisions\/1204"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/media\/1195"}],"wp:attachment":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1197"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1197"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}