{"id":1588,"date":"2025-04-20T03:53:52","date_gmt":"2025-04-20T03:53:52","guid":{"rendered":"https:\/\/southafricanyouthsjobs.co.za\/?p=1588"},"modified":"2025-05-02T05:54:26","modified_gmt":"2025-05-02T05:54:26","slug":"technical-service-manager","status":"publish","type":"post","link":"https:\/\/southafricanyouthsjobs.co.za\/?p=1588","title":{"rendered":"Technical Service Manager"},"content":{"rendered":"<div id=\"south-3660517160\" class=\"south-before-content south-entity-placement\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-format=\"autorelaxed\"\r\n     data-ad-client=\"ca-pub-9040931780721427\"\r\n     data-ad-slot=\"5167572988\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div><div class=\"js-listing-header job-ad-display-kyg8or\" data-genesis-element=\"BASE\" data-atx-component=\"JobAdHeader\" data-at=\"job-ad-header\" data-atx-onpageview-payload=\"{&quot;eventName&quot;:[&quot;jobDetailView&quot;],&quot;pageName&quot;:&quot;jobAd&quot;}\">\n<article class=\"job-ad-display-1od1tpg\" data-genesis-element=\"CARD\">\n<div class=\"job-ad-display-1e83egu\" data-genesis-element=\"CARD_CONTENT\">\n<div class=\"js-sticky-bar job-ad-display-17y1qxh\" data-genesis-element=\"BASE\" data-at=\"header-sticky-bar\">\n<div class=\"job-ad-display-1okaf90\" data-genesis-element=\"BASE\">\n<div class=\"job-ad-display-1xv8ye6\" data-genesis-element=\"BASE\">\n<div class=\"job-ad-display-1r8uyke\" data-genesis-element=\"BASE\">\n<div class=\"job-ad-display-uvtig3\" data-genesis-element=\"BASE\"><b>In<\/b>troduction<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<div class=\"job-ad-display-e6cidt\" data-genesis-element=\"BASE\">\n<div class=\"job-ad-display-1t26un2\" data-genesis-element=\"BASE\" data-atx-component=\"JobAdContent\" data-at=\"job-ad-content\">\n<div class=\"at-section-text-introduction job-ad-display-8rd89c\" data-genesis-element=\"BASE\" data-at=\"section-text-introduction\">\n<article class=\"job-ad-display-1aveql0\" data-genesis-element=\"CARD\" data-at=\"not-rebranded-version\">\n<div class=\"at-section-text-introduction-content listingContentBrandingColor job-ad-display-1b1is8w\" data-genesis-element=\"CARD_CONTENT\" data-at=\"section-text-introduction-content\">\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><br \/>\nDrive customer satisfaction, grow aftermarket revenue, and lead technical service delivery through strategic key account management, business development, and operational execution.<\/p>\n<p>Qualifications and Minimum Requirements<\/p>\n<ul>\n<li>National Diploma or Degree in Mechanical Engineering<\/li>\n<li>5-8 years&#8217; experience in technical support or aftermarket sales in the mining\/heavy equipment industry<\/li>\n<li>Proven leadership in customer support teams<\/li>\n<li>Strong knowledge of crushing, sorting, and materials processing equipment<\/li>\n<li>Proficient in MS Office, with advanced Excel; Power BI or Access an advantage<\/li>\n<li>Valid driver&#8217;s license and own transport<\/li>\n<li>Willing to travel locally and internationally<\/li>\n<\/ul>\n<p>Key Performance Areas<\/p>\n<ul>\n<li>Build and maintain relationships with key customers, focusing on aftermarket support, spares, and service delivery<\/li>\n<li>Drive business development by identifying upselling and cross-selling opportunities<\/li>\n<li>Negotiate and manage service and spares contracts<\/li>\n<li>Handle customer complaints, resolve issues, and ensure continuous improvement in customer satisfaction<\/li>\n<li>Promote and market products and services, aligning with customer operational needs and future planning<\/li>\n<li>Monitor competitor activity and provide insights to support commercial strategy and product development<\/li>\n<li>Maintain detailed records of equipment installations at customer sites<\/li>\n<li>Manage spares sales forecasting and budgeting<\/li>\n<li>Collaborate with Sales, Engineering, and Product Support teams to deliver integrated service solutions<\/li>\n<li>Develop and implement a customer\u00a0support\u00a0and reporting strategy<\/li>\n<li>Lead and develop a high-performing customer support team with strong technical and service delivery capabilities<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.pnet.co.za\/cmp\/en\/Lesley-Snyman-and-Associates-66459\/work.html\" target=\"_blank\" rel=\"noopener\">Apply Here<\/a><\/p>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<\/div>\n<p><!--more--><\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Introduction Drive customer satisfaction, grow aftermarket revenue, and lead technical service delivery through strategic key account management, business development, and operational execution. Qualifications and Minimum <a class=\"mh-excerpt-more\" href=\"https:\/\/southafricanyouthsjobs.co.za\/?p=1588\" title=\"Technical Service Manager\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":1582,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-1588","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/southafricanyouthsjobs.co.za\/wp-content\/uploads\/2025\/04\/logoLesley-Snyman-and-Associates-66459ZEN-2403271311.webp?fit=200%2C200&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/pf9ca1-pC","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/1588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1588"}],"version-history":[{"count":2,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/1588\/revisions"}],"predecessor-version":[{"id":1638,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/1588\/revisions\/1638"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/media\/1582"}],"wp:attachment":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1588"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1588"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}