{"id":2033,"date":"2026-02-22T02:54:32","date_gmt":"2026-02-22T02:54:32","guid":{"rendered":"https:\/\/southafricanyouthsjobs.co.za\/?p=2033"},"modified":"2026-02-22T02:55:16","modified_gmt":"2026-02-22T02:55:16","slug":"best-leader-collections-call-centre-job-opportunity-at-mr-price-money-x5-durban","status":"publish","type":"post","link":"https:\/\/southafricanyouthsjobs.co.za\/?p=2033","title":{"rendered":"Best Leader \u2013  Collections Call Centre Job Opportunity at Mr Price Money X5, Durban"},"content":{"rendered":"<div id=\"south-496942124\" class=\"south-before-content south-entity-placement\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-format=\"autorelaxed\"\r\n     data-ad-client=\"ca-pub-9040931780721427\"\r\n     data-ad-slot=\"5167572988\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div><div class=\"flex h-svh w-screen flex-col\">\n<div class=\"relative z-0 flex min-h-0 w-full flex-1\">\n<div class=\"relative flex min-h-0 w-full flex-1\">\n<div class=\"@container\/main relative flex min-w-0 flex-1 flex-col -translate-y-[calc(env(safe-area-inset-bottom,0px)\/2)] pt-[calc(env(safe-area-inset-bottom,0px)\/2)]\">\n<div class=\"@w-sm\/main:[scrollbar-gutter:stable_both-edges] touch:[scrollbar-width:none] relative flex min-h-0 min-w-0 flex-1 flex-col [scrollbar-gutter:stable] not-print:overflow-x-clip not-print:overflow-y-auto scroll-pt-(--header-height) [--sticky-padding-top:var(--header-height)] has-data-[fixed-header=less-than-xl]:@w-xl\/main:scroll-pt-0 has-data-[fixed-header=less-than-xl]:@w-xl\/main:[--sticky-padding-top:0px] has-data-[fixed-header=less-than-xxl]:@w-2xl\/main:scroll-pt-0 has-data-[fixed-header=less-than-xxl]:@w-2xl\/main:[--sticky-padding-top:0px]\" data-scroll-root=\"\">\n<p><a href=\"https:\/\/southafricanyouthsjobs.co.za\/?p=144\">Artisan Fitter (Mining Services)<\/a><\/p>\n<div id=\"thread\" class=\"group\/thread flex flex-col min-h-full\">\n<div class=\"composer-parent flex flex-1 flex-col focus-visible:outline-0\" role=\"presentation\">\n<div class=\"relative basis-auto flex-col -mb-(--composer-overlap-px) [--composer-overlap-px:28px] grow flex\">\n<div class=\"flex flex-col text-sm pb-25\">\n<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:afbf5f87-332e-445a-bd84-f5ba160ba87e-3\" data-testid=\"conversation-turn-8\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"bb2ea925-61d0-47f6-a539-d121259d92d1\" data-message-model-slug=\"gpt-5-2\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\">\n<div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\">\n<h2 data-start=\"0\" data-end=\"105\"><\/h2>\n<p data-start=\"107\" data-end=\"539\">Are you an experienced collections professional with strong leadership skills? An exciting opportunity is available for a Team Leader \u2013 Collections Call Centre at Mr Price Money in <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">Durban<\/span><\/span>, <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">KwaZulu-Natal<\/span><\/span>. This on-site role is ideal for a motivated individual with debt collections experience and a passion for performance management, compliance, and customer service excellence.<\/p>\n<p data-start=\"541\" data-end=\"894\">Mr Price Money, the financial services division of the well-known retail group <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">Mr Price Group<\/span><\/span>, offers customers credit solutions and financial services products across <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">South Africa<\/span><\/span>. This role plays a key part in ensuring responsible collections practices while delivering exceptional customer experiences.<\/p>\n<hr data-start=\"896\" data-end=\"899\" \/>\n<h2 data-start=\"901\" data-end=\"944\">About the Team Leader \u2013 Collections Role<\/h2>\n<p data-start=\"946\" data-end=\"1264\">The Team Leader \u2013 Collections Call Centre is responsible for leading and inspiring a team of collections agents to achieve departmental targets. This role focuses on coaching, performance management, operational excellence, compliance with debt collection legislation, and delivering outstanding customer interactions.<\/p>\n<p data-start=\"1266\" data-end=\"1662\">The successful candidate will manage daily operations within the collections team, monitor performance metrics, provide coaching and development support, and ensure that regulatory requirements are strictly followed. This is a leadership-driven role that requires strong communication skills, sound decision-making ability, and in-depth knowledge of collections operations and financial services.<\/p>\n<hr data-start=\"1664\" data-end=\"1667\" \/>\n<h2 data-start=\"1669\" data-end=\"1723\">Key Responsibilities of the Collections Team Leader<\/h2>\n<h3 data-start=\"1725\" data-end=\"1786\">1. Lead and Motivate a High-Performing Collections Team<\/h3>\n<p data-start=\"1787\" data-end=\"2054\">The primary responsibility of the Team Leader is to manage and inspire a team of call centre collections agents. This includes setting performance expectations, tracking key performance indicators (KPIs), and ensuring agents consistently achieve departmental targets.<\/p>\n<p data-start=\"2056\" data-end=\"2224\">Through structured coaching sessions, ongoing training, and performance reviews, the Team Leader drives accountability and supports professional growth within the team.<\/p>\n<h3 data-start=\"2226\" data-end=\"2274\">2. Deliver Exceptional Customer Experience in Call Centre<\/h3>\n<p data-start=\"2275\" data-end=\"2468\">Customer experience remains central to collections success. The Team Leader ensures that agents engage with customers professionally and ethically while adhering to quality assurance standards.<\/p>\n<p data-start=\"2470\" data-end=\"2740\">This includes monitoring calls, reviewing performance metrics, implementing training interventions, and supporting succession planning initiatives. By analysing reports and identifying improvement areas, the Team Leader contributes to continuous operational improvement.<\/p>\n<h3 data-start=\"2742\" data-end=\"2782\">3. Escalation and Query Management<\/h3>\n<p data-start=\"2783\" data-end=\"3034\">The role requires efficient resolution of escalated customer and store queries. The Team Leader must handle complex or sensitive cases promptly and professionally, ensuring compliance with regulations while maintaining positive customer relationships.<\/p>\n<p data-start=\"3036\" data-end=\"3162\">Strong problem-solving skills and the ability to remain calm under pressure are essential in managing escalations effectively.<\/p>\n<h3 data-start=\"3164\" data-end=\"3222\">4. Operational Excellence and Performance Management<\/h3>\n<p data-start=\"3223\" data-end=\"3413\">Driving collections effectiveness is a core objective of this position. The Team Leader ensures agents follow structured processes, meet productivity standards, and maintain quality targets.<\/p>\n<p data-start=\"3415\" data-end=\"3566\">This includes performance monitoring, strategic execution of collections initiatives, and delivering regular feedback to ensure continuous improvement.<\/p>\n<h3 data-start=\"3568\" data-end=\"3620\">5. Compliance with Debt Collection Legislation<\/h3>\n<p data-start=\"3621\" data-end=\"3785\">Strict adherence to debt collection regulations and internal company policies is non-negotiable. The Team Leader ensures compliance with key legislation, including:<\/p>\n<ul data-start=\"3787\" data-end=\"3923\">\n<li data-start=\"3787\" data-end=\"3820\">\n<p data-start=\"3789\" data-end=\"3820\">Consumer Protection Act (CPA)<\/p>\n<\/li>\n<li data-start=\"3821\" data-end=\"3850\">\n<p data-start=\"3823\" data-end=\"3850\">National Credit Act (NCA)<\/p>\n<\/li>\n<li data-start=\"3851\" data-end=\"3901\">\n<p data-start=\"3853\" data-end=\"3901\">Protection of Personal Information Act (POPIA)<\/p>\n<\/li>\n<li data-start=\"3902\" data-end=\"3923\">\n<p data-start=\"3904\" data-end=\"3923\">ICASA regulations<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3925\" data-end=\"4023\">Maintaining ethical standards and protecting customer rights are critical components of this role.<\/p>\n<h3 data-start=\"4025\" data-end=\"4061\">6. Reporting and Data Analysis<\/h3>\n<p data-start=\"4062\" data-end=\"4260\">Accurate and timely reporting is essential in collections operations. The Team Leader prepares detailed performance reports, analyses collections metrics, and provides insights to senior management.<\/p>\n<p data-start=\"4262\" data-end=\"4351\">These reports support strategic decision-making and help optimize collections strategies.<\/p>\n<\/div>\n<h3 class=\"entry-title mh-loop-title\"><a href=\"https:\/\/southafricanyouthsjobs.co.za\/?p=1630\" rel=\"bookmark\">STORE MANAGER- PEP MOKOPANE 401 (Limpopo)<\/a><\/h3>\n<div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\">\n<hr data-start=\"4353\" data-end=\"4356\" \/>\n<h2 data-start=\"4358\" data-end=\"4400\">Minimum Requirements and Qualifications<\/h2>\n<p data-start=\"4402\" data-end=\"4520\">To be considered for this Team Leader \u2013 Collections Call Centre position, candidates must meet the following criteria:<\/p>\n<ul data-start=\"4522\" data-end=\"4926\">\n<li data-start=\"4522\" data-end=\"4543\">\n<p data-start=\"4524\" data-end=\"4543\">Matric (Grade 12)<\/p>\n<\/li>\n<li data-start=\"4544\" data-end=\"4622\">\n<p data-start=\"4546\" data-end=\"4622\">3\u20134 years\u2019 experience in debt collections within a call centre environment<\/p>\n<\/li>\n<li data-start=\"4623\" data-end=\"4684\">\n<p data-start=\"4625\" data-end=\"4684\">1\u20132 years\u2019 leadership experience in a call centre setting<\/p>\n<\/li>\n<li data-start=\"4685\" data-end=\"4763\">\n<p data-start=\"4687\" data-end=\"4763\">Knowledge of relevant debt collection legislation (CPA, ICASA, NCA, POPIA)<\/p>\n<\/li>\n<li data-start=\"4764\" data-end=\"4827\">\n<p data-start=\"4766\" data-end=\"4827\">Proficiency in call centre software and collections systems<\/p>\n<\/li>\n<li data-start=\"4828\" data-end=\"4926\">\n<p data-start=\"4830\" data-end=\"4926\">Strong understanding of Financial Services, Credit Risk, and Collections Operations &amp; Strategy<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4928\" data-end=\"5025\">Previous experience in financial services and credit risk management will be highly advantageous.<\/p>\n<hr data-start=\"5027\" data-end=\"5030\" \/>\n<h2 data-start=\"5032\" data-end=\"5071\">Key Skills and Competencies Required<\/h2>\n<p data-start=\"5073\" data-end=\"5112\">The ideal candidate should demonstrate:<\/p>\n<ul data-start=\"5114\" data-end=\"5464\">\n<li data-start=\"5114\" data-end=\"5155\">\n<p data-start=\"5116\" data-end=\"5155\">Strong leadership and coaching skills<\/p>\n<\/li>\n<li data-start=\"5156\" data-end=\"5211\">\n<p data-start=\"5158\" data-end=\"5211\">Excellent communication and interpersonal abilities<\/p>\n<\/li>\n<li data-start=\"5212\" data-end=\"5260\">\n<p data-start=\"5214\" data-end=\"5260\">High levels of integrity and professionalism<\/p>\n<\/li>\n<li data-start=\"5261\" data-end=\"5303\">\n<p data-start=\"5263\" data-end=\"5303\">Strong analytical and reporting skills<\/p>\n<\/li>\n<li data-start=\"5304\" data-end=\"5340\">\n<p data-start=\"5306\" data-end=\"5340\">Sound decision-making capability<\/p>\n<\/li>\n<li data-start=\"5341\" data-end=\"5399\">\n<p data-start=\"5343\" data-end=\"5399\">Ability to manage performance and drive accountability<\/p>\n<\/li>\n<li data-start=\"5400\" data-end=\"5464\">\n<p data-start=\"5402\" data-end=\"5464\">Strong knowledge of regulatory compliance within collections<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"5466\" data-end=\"5564\">Being proactive, results-driven, and customer-focused will ensure success in this leadership role.<\/p>\n<h3 class=\"entry-title mh-loop-title\"><a href=\"https:\/\/southafricanyouthsjobs.co.za\/?p=1897\" rel=\"bookmark\">Shop Assistant\/Cashier P27<\/a><\/h3>\n<div class=\"mh-meta mh-loop-meta\"><\/div>\n<hr data-start=\"5566\" data-end=\"5569\" \/>\n<h2 data-start=\"5571\" data-end=\"5622\">Why Apply for This Collections Team Leader Role?<\/h2>\n<p data-start=\"5624\" data-end=\"5928\">This is an excellent opportunity for experienced collections professionals looking to advance into a leadership role within a reputable financial services environment. The position offers exposure to performance management, regulatory compliance, operational strategy, and customer experience management.<\/p>\n<p data-start=\"5930\" data-end=\"6133\">Working within a dynamic call centre environment in Durban, this role provides career growth opportunities while allowing you to make a direct impact on collections performance and customer satisfaction.<\/p>\n<hr data-start=\"6135\" data-end=\"6138\" \/>\n<h2 data-start=\"6140\" data-end=\"6186\">Build Your Leadership Career in Collections<\/h2>\n<p data-start=\"6188\" data-end=\"6424\">If you are passionate about financial services, experienced in debt collections, and ready to lead a high-performing call centre team, this Team Leader \u2013 Collections Call Centre opportunity could be the perfect next step in your career.<\/p>\n<p data-start=\"6426\" data-end=\"6525\" data-is-last-node=\"\" data-is-only-node=\"\">Apply today and take the next step toward growing your leadership career in collections management<\/p>\n<\/div>\n<p data-start=\"6426\" data-end=\"6525\" data-is-last-node=\"\" data-is-only-node=\"\"><a href=\"https:\/\/fa-etyi-saasfaprod1.fa.ocs.oraclecloud.com\/hcmUI\/CandidateExperience\/en\/sites\/CX_1001\/jobs?lastSelectedFacet=CATEGORIES&amp;selectedCategoriesFacet=300000116306924%3B300000114689730\" target=\"_blank\" rel=\"noopener\">Apply Here<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Artisan Fitter (Mining Services) Are you an experienced collections professional with strong leadership skills? An exciting opportunity is available for a Team Leader \u2013 Collections <a class=\"mh-excerpt-more\" href=\"https:\/\/southafricanyouthsjobs.co.za\/?p=2033\" title=\"Best Leader \u2013  Collections Call Centre Job Opportunity at Mr Price Money X5, Durban\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":2026,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-2033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/southafricanyouthsjobs.co.za\/wp-content\/uploads\/2026\/02\/download-1.png?fit=1200%2C1076&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/pf9ca1-wN","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/2033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2033"}],"version-history":[{"count":3,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/2033\/revisions"}],"predecessor-version":[{"id":2036,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/2033\/revisions\/2036"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/media\/2026"}],"wp:attachment":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2033"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2033"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}