{"id":530,"date":"2024-04-02T00:26:07","date_gmt":"2024-04-02T00:26:07","guid":{"rendered":"https:\/\/southafricanyouthsjobs.co.za\/?p=530"},"modified":"2024-04-02T10:06:21","modified_gmt":"2024-04-02T10:06:21","slug":"call-centre-administrator","status":"publish","type":"post","link":"https:\/\/southafricanyouthsjobs.co.za\/?p=530","title":{"rendered":"Call Centre Administrator"},"content":{"rendered":"<div id=\"south-4108983146\" class=\"south-before-content south-entity-placement\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-format=\"autorelaxed\"\r\n     data-ad-client=\"ca-pub-9040931780721427\"\r\n     data-ad-slot=\"5167572988\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div><p class=\"card-text\"><strong class=\"deep-orange-text\">Job Ref #:<\/strong>\u00a0TFS-568<br \/>\n<strong class=\"deep-orange-text\">Industry:<\/strong>\u00a0Call Centre<br \/>\n<strong class=\"deep-orange-text\">Job Type:<\/strong>\u00a0Permanent<br \/>\n<strong class=\"deep-orange-text\">Salary:<\/strong>\u00a0Market Related<\/p>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<div id=\"vacancy-details-description\">\n<h4 class=\"deep-orange-text\">Description:<\/h4>\n<p>To perform end to end administrative functions across the Collections and Recoveries portfolios, as well as to fulfil a support role for all our external Debt Collections.<\/p>\n<ul>\n<li><b>Daily Activities<\/b><\/li>\n<li>Query resolution and escalation management according to SLA<\/li>\n<li>Provide administration support to EDC<\/li>\n<li>Compliance to the Collections strategy<\/li>\n<li>Conduct performance reporting<\/li>\n<li>Complete reconciliations and audits with EDC<\/li>\n<li>Facilitate new handover and reallocation<\/li>\n<li>Conduct book analysis and optimisation<\/li>\n<li>Complete all invoicing and refunds<\/li>\n<li>Settlement Discount Management<\/li>\n<li>Facilitate training on new functions\/processes<\/li>\n<\/ul>\n<p><b>Administration<\/b><\/p>\n<ul>\n<li>Ensure all leave transactions is captured on ESS<\/li>\n<li>Ensure all overtime is submitted to Manager timeously<\/li>\n<li>Conduct all month end Financial Processing<\/li>\n<li>Management of the FTP Server<\/li>\n<li>CAS Administration<\/li>\n<li>On-boarding facilitation of new EDC<\/li>\n<li>Annual SOP review and update<\/li>\n<\/ul>\n<p><b>Adherence<\/b><\/p>\n<ul>\n<li>Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business<\/li>\n<\/ul>\n<p><b>Ad-Hoc<\/b><\/p>\n<ul>\n<li>Contributes to team effort by accomplishing related results as needed<\/li>\n<li>To action any other instruction by the Manager from time to time<\/li>\n<li>New Projects<\/li>\n<\/ul>\n<h4 class=\"deep-orange-text\">Requirements:<\/h4>\n<p><b>Qualification<\/b><\/p>\n<ul>\n<li>Grade 12 or NQF Level 4<\/li>\n<\/ul>\n<p><b>Experience<\/b><\/p>\n<ul>\n<li>Approximately 6 months in a similar role with experience (preferably gained in the financial services, collection services and\/or retail sectors) relating to a Collections &amp; EDC management environment with Query management experience.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/tenacityjobs.mcidirecthire.com\/Vacancy\/ViewDetails?parameters=q4%2f37VDQTFWXnK7wNIeCPR25hPUNd7WdSYH7ZRfpgWRMOLy%2biARXmMQo3S35R2LxZhNNgyLBcL0ayq1P%2bA7pizqR2toz5a4oFeIIGeQdeuaxdiovfyjO%2b9zhfzRKZ%2fGacrvooHjZ0z0xBCw4aveCeqMGZ6Tth8xyfxFfw68YCWY%3d\" target=\"_blank\" rel=\"noopener\">Apply Here<\/a><\/p>\n<\/div>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Job Ref #:\u00a0TFS-568 Industry:\u00a0Call Centre Job Type:\u00a0Permanent Salary:\u00a0Market Related &nbsp; Description: To perform end to end administrative functions across the Collections and Recoveries portfolios, as <a class=\"mh-excerpt-more\" href=\"https:\/\/southafricanyouthsjobs.co.za\/?p=530\" title=\"Call Centre Administrator\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":531,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[93,79],"class_list":["post-530","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-call-center","tag-online"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/southafricanyouthsjobs.co.za\/wp-content\/uploads\/2024\/04\/ClientLogo.png?fit=250%2C73&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/pf9ca1-8y","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=530"}],"version-history":[{"count":2,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/530\/revisions"}],"predecessor-version":[{"id":535,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/530\/revisions\/535"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/media\/531"}],"wp:attachment":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=530"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=530"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}