{"id":735,"date":"2024-05-13T22:19:02","date_gmt":"2024-05-13T22:19:02","guid":{"rendered":"https:\/\/southafricanyouthsjobs.co.za\/?p=735"},"modified":"2024-05-13T23:18:26","modified_gmt":"2024-05-13T23:18:26","slug":"call-centre-learnership-x25","status":"publish","type":"post","link":"https:\/\/southafricanyouthsjobs.co.za\/?p=735","title":{"rendered":"Call Centre Learnership X25"},"content":{"rendered":"<div id=\"south-1516549776\" class=\"south-before-content south-entity-placement\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-format=\"autorelaxed\"\r\n     data-ad-client=\"ca-pub-9040931780721427\"\r\n     data-ad-slot=\"5167572988\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div><div class=\"banner-container\">\n<div class=\"row\">\n<div class=\"col-lg-12\">\n<div><img data-recalc-dims=\"1\" decoding=\"async\" class=\"img-responsive\" src=\"https:\/\/i0.wp.com\/careers.tracker.co.za\/sites\/tracker\/image\/jpeg\/logo.jpeg?ssl=1\" alt=\"Tracker\" \/><\/div>\n<\/div>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-12\">\n<div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"page-content\">\n<div class=\"listing-actions sticky-top\">\n<div class=\"container\">\n<div class=\"d-flex justify-content-end\"><\/div>\n<\/div>\n<\/div>\n<div class=\"listing-details\">\n<div class=\"content-section-container py-2\">\n<div class=\"container\">\n<div id=\"listing-name\" class=\"dynamic-card listing-header-container\" data-name=\"Call Centre Learnership\">\n<h4><b>Call Centre Learnership<\/b><\/h4>\n<div class=\"d-flex flex-wrap\">\n<div class=\"pr-3\"><b>Listing reference:<\/b>\u00a0track_001208<\/div>\n<div class=\"pr-3\"><b>Listing status:<\/b>\u00a0Under Review<\/div>\n<div class=\"pr-3\"><b>Apply by:<\/b>\u00a08 May 2024<\/div>\n<\/div>\n<\/div>\n<div class=\"dynamic-card\">\n<h5><b>Position summary<\/b><\/h5>\n<div class=\"row\">\n<div class=\"col-lg-12\">\n<div class=\"row\">\n<div id=\"listing-workfield\" class=\"col-lg-6\" data-val=\"21000\" data-name=\"IT &amp; Internet\"><b>Industry:\u00a0<\/b>IT &amp; Internet<\/div>\n<div id=\"listing-category\" class=\"col-lg-6\" data-val=\"2001000\" data-name=\"Call Centre and Telesales\"><b>Job category:\u00a0<\/b>Call Centre and Telesales<\/div>\n<\/div>\n<div class=\"row\">\n<div id=\"listing-location\" class=\"col-lg-6\" data-val=\"1000032\" data-name=\"Gauteng\"><b>Location:\u00a0<\/b>Gauteng<\/div>\n<div id=\"listing-employmenttype\" class=\"col-lg-6\" data-val=\"2\" data-name=\"Fixed Term Contract\"><b>Contract:\u00a0<\/b>Fixed Term Contract<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-6\"><b>Remuneration:\u00a0<\/b>Stipend<\/div>\n<div class=\"col-lg-6\"><b>EE position:\u00a0<\/b>Yes<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"dynamic-card\">\n<h5><b>Introduction<\/b><\/h5>\n<div>Tracker Connect is offering the opportunity of a lifetime to 25 of South Africa&#8217;s young people with great potential, through a Call Centre Learnership NQF Level 4 which will be based at Tracker Head Office in Johannesburg. The purpose of the Learnership is to capacitate young unemployed youth with call centre skills, experience and knowledge required to deliver excellent customer service.<\/div>\n<\/div>\n<div class=\"dynamic-card\">\n<h5><b>Job description<\/b><\/h5>\n<div>\n<p>&nbsp;<\/p>\n<div><strong>Key Outputs:<\/strong><\/div>\n<div><\/div>\n<div>This learning intervention is a full qualification which consists of structured unit standard-based learning combined with practical\/workplace experience which totals to 132 credits. After having gone through the qualification the young people will be equipped with the following competencies:<\/div>\n<div><\/div>\n<div><strong>Competencies:<\/strong><\/div>\n<div><\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Becoming a one- stop call resolution employee.<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Capturing and updating of information<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Ensure that Customer Service standards are maintained in highly pressurised environment.<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Ability to market and sell products.<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Proactively Upselling and cross selling different products.<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Knowledge on how to view invoices, adjustments, advance payments, credit notes and payment allocations.<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Handling of electronic communication<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Assistance with data- integrity campaigns<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Contracting and scheduling and understanding of Tracker systems.<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<div class=\"dynamic-card\">\n<h5><b>Minimum requirements<\/b><\/h5>\n<div>\n<p>&nbsp;<\/p>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Be a South African Citizen in possession of a valid SA ID<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Ages between 18 and 35 with no Criminal Record<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Matric with a D \/ level 4 symbol pass in English language.<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Currently be unemployed and not studying fulltime.<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0A passion for customer service and a professional attitude at all times<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0The ability to communicate clearly and professionally with clients<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Excellent interpersonal skills<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Detail orientation<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Desire and potential to learn<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0The ability to cope with a constant changing and pressurised environment.<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0The ability to work in an environment where multi skilling is required<\/div>\n<div>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Basic computer skills<\/div>\n<div><\/div>\n<div><strong>Benefits:\u00a0<\/strong>None<\/div>\n<div><\/div>\n<div>Please note, preference will be given to applicants from designated groups in line with Tracker\u2019s policies.<\/div>\n<div>A minimal stipend will be offered as remuneration to compensate for basic expenses during the course of the Learnership which is for the duration of 12 months.<\/div>\n<div>If you are not contacted within 4 weeks, consider your application unsuccessful.<\/div>\n<div><a href=\"https:\/\/careers.tracker.co.za\/applicant\/index.php?controller=Listings&amp;method=view&amp;listingid=8782640e-3c43-4128-9e33-5bd571308d20\" target=\"_blank\" rel=\"noopener\">Apply Here<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Call Centre Learnership Listing reference:\u00a0track_001208 Listing status:\u00a0Under Review Apply by:\u00a08 May 2024 Position summary Industry:\u00a0IT &amp; Internet Job category:\u00a0Call Centre and Telesales Location:\u00a0Gauteng Contract:\u00a0Fixed Term <a class=\"mh-excerpt-more\" href=\"https:\/\/southafricanyouthsjobs.co.za\/?p=735\" title=\"Call Centre Learnership X25\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":736,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[93,111],"class_list":["post-735","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-call-center","tag-leanership"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/southafricanyouthsjobs.co.za\/wp-content\/uploads\/2024\/05\/download.jpeg?fit=267%2C189&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/pf9ca1-bR","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/735","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=735"}],"version-history":[{"count":2,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/735\/revisions"}],"predecessor-version":[{"id":752,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/735\/revisions\/752"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/media\/736"}],"wp:attachment":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=735"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=735"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=735"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}