{"id":775,"date":"2024-05-15T22:39:00","date_gmt":"2024-05-15T22:39:00","guid":{"rendered":"https:\/\/southafricanyouthsjobs.co.za\/?p=775"},"modified":"2024-05-15T23:04:30","modified_gmt":"2024-05-15T23:04:30","slug":"contact-centre-consultant-x2","status":"publish","type":"post","link":"https:\/\/southafricanyouthsjobs.co.za\/?p=775","title":{"rendered":"CONTACT CENTRE CONSULTANT X2"},"content":{"rendered":"<div id=\"south-1406983056\" class=\"south-before-content south-entity-placement\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-format=\"autorelaxed\"\r\n     data-ad-client=\"ca-pub-9040931780721427\"\r\n     data-ad-slot=\"5167572988\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div><div id=\"Layout-Image-Container\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"content\">\n<div id=\"CandidateDetailsContainer\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing\"><span class=\"Candidate-Application-Main-Label\">CONTACT CENTRE CONSULTANT X (NORTHERN SUBURBS &#8211; CAPE)<\/span><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing\"><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing\">\u00a0<span class=\"jobdetails-labels\">2024\/05\/15<\/span><\/div>\n<\/div>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing\"><span class=\"jobdetails-labels\">REFERENCE NUMBER<\/span><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing\"><span class=\"jobdetails-description-text\">CF-49<\/span><\/div>\n<\/div>\n<div id=\"JobSearchResultsContainer\">\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing\"><span class=\"jobdetails-labels\">DESCRIPTION<\/span><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing\">\n<p>We have an opportunity for a skilled Contact Centre Consultant in the Customer Services Department. As a Contact Centre Consultant, you would be required to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction. The Contact Centre Consultant accesses, gathers and educate customers on personal confidential financial information, loans, and transaction history.<\/p>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<p>Key Performance Areas:<\/p>\n<p>1.Operational Productivity<br \/>\nAs per KPI scorecard, including but not limited to the following tasks:<br \/>\n\u2022Analysing information to identify and solve account queries<br \/>\n\u2022Offer information to customers on transaction history<br \/>\n\u2022Gathering information to establish eligibility for loans<br \/>\n\u2022Educate\/inform customers on loans qualified for and complete the loan application where applicable<br \/>\n\u2022Educate\/inform customers on payment history<br \/>\n\u2022Capturing personal financial info i.e., salary, debt, household income &amp; expenditure<br \/>\n\u2022Capturing confidential customer information<br \/>\n\u2022QA, AHT, Productivity, Adherence, Idle Time, Absence, Time keeping<\/p>\n<p>2.Capfin Customer Experience<\/p>\n<p>\u2022Conducts calls in a professional manner and ensuring the correct customer information is captured on Captivate<br \/>\n\u2022Updating of Captivate accurately<br \/>\n\u2022Ability to use positive language while speaking to Capfin customers<br \/>\n\u2022Show empathy towards your customers on the call<br \/>\n\u2022Move from inbound\/outbound\/multimedia when we experience high call volumes<br \/>\n\u2022Follows all scripts accurately, while providing exceptional customer services<br \/>\n\u2022Follows all call processes in such a way that Quality Assurance processes are met to ensure the business always remains complaint<br \/>\n\u2022Provides a positive customer experience that promotes positive Customer Satisfaction Survey<br \/>\n\u2022Illustrates Good listening skills and positive objection handling<br \/>\n\u2022Striving for First Call Resolution<\/p>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing\"><span class=\"jobdetails-labels\">REQUIREMENTS<\/span><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing\">\n<p><b>Qualification<\/b><\/p>\n<p>\u2022Grade 12 (Matric)<\/p>\n<p><b>Experience<\/b><\/p>\n<p>\u2022Minimum 1 year Contact Centre experience<br \/>\n\u2022Minimum 1 year customer facing retail experience<br \/>\n\u2022Must be fluent (Read, Speak &amp; understand) in one of the following languages \u2013 Afrikaans, Sesotho or IsiZulu<\/p>\n<p><b>Functional Competencies<\/b><\/p>\n<p>\u2022Capfin Product<br \/>\n\u2022Capfin Business Processes<br \/>\n\u2022Capfin Organization Structure<br \/>\n\u2022Capfin Policies and Processes<br \/>\n\u2022Basic Numerical Principles<br \/>\n\u2022Computer Literate<br \/>\n\u2022Understanding of regulatory legislation (NCA AND POPIA)<\/p>\n<p><b>Behavioural Competencies<\/b><\/p>\n<p>\u2022Collaboration<br \/>\n\u2022Resilience<br \/>\n\u2022Customer Focus<br \/>\n\u2022Quality and Detail Orientation<br \/>\n\u2022Problem Solving<br \/>\n\u2022Professionalism\/Good Work Ethic<br \/>\n\u2022Conflict Resolution<\/p>\n<p>Should you not receive a response within 4 weeks of your application, please consider your application to be unsuccessful.<\/p>\n<p>By submitting your application, you are giving Capfin implicit consent to the storage and processing of your personal information.<\/p>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><br \/>\nCapfin is committed to creating equal employment opportunities.<\/p>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\"><span class=\"jobdetails-labels\">WORK LEVEL<\/span><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\"><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-lg-6 col-md-6 col-sm-12 col-xs-12 text-left\">\n<div class=\"float-right\">\n<div class=\"st-custom-button d-inline-block\" data-url=\"\" data-title=\"Contact Centre Consultant x2\" data-description=\"We have an opportunity for a skilled Contact Centre Consultant in the Customer Services Department. As a Contact Centre Consultant, you would be required to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction.\" data-network=\"facebook\"><a href=\"https:\/\/capfin.mcidirecthire.com\/External\/Job?Ref=TEkBhDYErs0qhHgueWeCgt%2fyRI%2bcnPLR1MRk1RR6Cpou3ktpvROhSqni%2fBGkK6j0L%2fpm4z5aItswiQiy1Kt1RgOnJhC7fUfOQAYQKUTsfXJEPmiA3KkRBzNkNRiWY%2bKO%2bfzhLzKeEIQ0ZNHpO7mmIQ%3d%3d\" target=\"_blank\" rel=\"noopener\">Apply Here<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>CONTACT CENTRE CONSULTANT X (NORTHERN SUBURBS &#8211; CAPE) \u00a02024\/05\/15 REFERENCE NUMBER CF-49 DESCRIPTION We have an opportunity for a skilled Contact Centre Consultant in the <a class=\"mh-excerpt-more\" href=\"https:\/\/southafricanyouthsjobs.co.za\/?p=775\" title=\"CONTACT CENTRE CONSULTANT X2\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":776,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[108,93,73],"class_list":["post-775","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-admin","tag-call-center","tag-consultant"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/southafricanyouthsjobs.co.za\/wp-content\/uploads\/2024\/05\/capfin.png?fit=215%2C80&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/pf9ca1-cv","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=775"}],"version-history":[{"count":2,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/775\/revisions"}],"predecessor-version":[{"id":792,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/775\/revisions\/792"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/media\/776"}],"wp:attachment":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=775"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=775"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}