{"id":782,"date":"2024-05-15T22:48:34","date_gmt":"2024-05-15T22:48:34","guid":{"rendered":"https:\/\/southafricanyouthsjobs.co.za\/?p=782"},"modified":"2024-05-15T23:06:47","modified_gmt":"2024-05-15T23:06:47","slug":"call-center-agents","status":"publish","type":"post","link":"https:\/\/southafricanyouthsjobs.co.za\/?p=782","title":{"rendered":"Call Center Agents"},"content":{"rendered":"<div id=\"south-2107327011\" class=\"south-before-content south-entity-placement\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-format=\"autorelaxed\"\r\n     data-ad-client=\"ca-pub-9040931780721427\"\r\n     data-ad-slot=\"5167572988\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div><p>Job Ref #:\u00a0TFS-572<br \/>\nIndustry:\u00a0Call Centre<br \/>\nJob Type:\u00a0Permanent<br \/>\nSalary:\u00a0Market Related<\/p>\n<p>Description:<\/p>\n<p>The main purpose of the role is to telephonically contact delinquent\/arrear customers to make a suitable payment arrangement to achieve the business objectives.<\/p>\n<p>Requirements:<br \/>\nMain Activities:<\/p>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><br \/>\nOutbound SLA and work queues<\/p>\n<p>Servicing outbound calls effectively<br \/>\nAchieve daily collections targets and monthly KPA targets<br \/>\nPayment Negotiations<\/p>\n<p>Effective negotiation to ensure account rehabilitation in an efficient and professional manner<br \/>\nPrevent account roll forward, reduce account balance in the respective service<br \/>\nCustomer Service<\/p>\n<p>To advise customers on product, legislative and account related queries<br \/>\nTo achieve customer satisfaction at all times<br \/>\nTo action customer instructions in an efficient and timeous manner<br \/>\nTo action administrative requirements related to customer account management<br \/>\nAdherence<\/p>\n<p>Adhere to workforce schedule i.e. lunch and body breaks<br \/>\nAdhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business<br \/>\nQualification:<\/p>\n<p>Must have a Senior Certificate \u2013 Grade 12<br \/>\nExperience:<\/p>\n<p>Must have at least 2 years collections experience in the call centre environment<br \/>\nFunctional Knowledge and Skills:<\/p>\n<p>Software: Must be efficient in Account Management Debtor Systems<br \/>\nExcellent verbal &amp; written communication skills<br \/>\nStrong problem solving and negotiation skills<br \/>\nUnderstanding of the Retail Credit Account Management business<br \/>\nAbility to work in a highly competitive and dynamic environment<br \/>\nPlease note only shortlisted candidates will be contacted.\u00a0 Should you not receive a response within 14 days, please consider your application as unsuccessful. The company\u00a0is committed to creating and maintaining an environment, which provides equal opportunities to all its employees, however, preference will be given to Affirmative Action applicants.<br \/>\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<p>No late submissions will be accepted.<\/p>\n<p><a href=\"https:\/\/tenacityjobs.mcidirecthire.com\/Vacancy\/ViewDetails?parameters=q4%2f37VDQTFWXnK7wNIeCPR25hPUNd7WdSYH7ZRfpgWRMOLy%2biARXmMQo3S35R2LxZhNNgyLBcL0ayq1P%2bA7pizTu7JtpszkBrolvNIplkkVTX601Moj0bmclIV9ehthRS2e6MzD6rtrUda3wbnk9rnQOrsd21O6TqUlLTQU8ijI%3d\" target=\"_blank\" rel=\"noopener\">Apply Here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Job Ref #:\u00a0TFS-572 Industry:\u00a0Call Centre Job Type:\u00a0Permanent Salary:\u00a0Market Related Description: The main purpose of the role is to telephonically contact delinquent\/arrear customers to make a <a class=\"mh-excerpt-more\" href=\"https:\/\/southafricanyouthsjobs.co.za\/?p=782\" title=\"Call Center Agents\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":783,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-782","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/southafricanyouthsjobs.co.za\/wp-content\/uploads\/2024\/05\/ClientLogo-1.png?fit=250%2C73&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/pf9ca1-cC","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=782"}],"version-history":[{"count":2,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/782\/revisions"}],"predecessor-version":[{"id":794,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/782\/revisions\/794"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/media\/783"}],"wp:attachment":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=782"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=782"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}