{"id":797,"date":"2024-05-16T19:45:05","date_gmt":"2024-05-16T19:45:05","guid":{"rendered":"https:\/\/southafricanyouthsjobs.co.za\/?p=797"},"modified":"2024-05-17T05:06:43","modified_gmt":"2024-05-17T05:06:43","slug":"customer-service-agents-2","status":"publish","type":"post","link":"https:\/\/southafricanyouthsjobs.co.za\/?p=797","title":{"rendered":"Customer service Agents"},"content":{"rendered":"<div id=\"south-2313088625\" class=\"south-before-content south-entity-placement\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-format=\"autorelaxed\"\r\n     data-ad-client=\"ca-pub-9040931780721427\"\r\n     data-ad-slot=\"5167572988\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div><div id=\"location\" class=\"job-spec-field\">\n<div class=\"job-spec-value\"><span id=\"region_label\">Western Cape<\/span><span id=\"location_label\">, CPT &#8211; CBD<\/span><\/div>\n<\/div>\n<div id=\"salary\" class=\"job-spec-field\">\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<p>&nbsp;<\/p>\n<div class=\"job-spec-value\">(Market related)<\/div>\n<\/div>\n<div id=\"brief\" class=\"job-spec-field\">\n<div class=\"job-spec-value\">Safair Operations, operating as\u00a0<a href=\"http:\/\/www.flysafair.co.za\/about-us\" target=\"_blank\" rel=\"noopener\">FlySafair<\/a>, has a vacancy for a\u00a0<strong>Customer Service Agent\u00a0<\/strong>at our<strong>\u00a0Cape Town International Airport<\/strong>.\u00a0 The successful applicant<strong>\u00a0<\/strong>will report to the\u00a0<strong>Manager: Base Airport<\/strong><\/div>\n<\/div>\n<div id=\"description\" class=\"job-spec-field\">\n<div class=\"job-spec-value\"><strong>RESPONSIBILITIES:<br \/>\n<\/strong><\/p>\n<ul>\n<li>Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;<\/li>\n<li>Assist customers when there are flight disruptions and\/or cancellations;<\/li>\n<li>Handle and safeguard of confidential information;<\/li>\n<li>Address any complaints in a professional and timeous manner;<\/li>\n<li>Escalate any problematic issues to the Supervisor on duty;<\/li>\n<li>Provide professional Customer service at all times.<\/li>\n<\/ul>\n<p><strong>REQUIREMENTS:<\/strong><\/p>\n<ul>\n<li>Grade 12;<\/li>\n<li>Airport experience and ticket sales within an aviation concern;<\/li>\n<li>Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;<\/li>\n<li>Computer proficiency including Word, Excel and Outlook);<\/li>\n<li>Excellent understanding of delivering great customer service;<\/li>\n<li>Excellent written and verbal command of the English language including phone etiquette;<\/li>\n<li>Conflict resolution skills.<\/li>\n<\/ul>\n<p><strong>PERSONAL ATTRIBUTES:<\/strong><\/p>\n<ul>\n<li>Punctual;<\/li>\n<li>High degree of patience and assertiveness;<\/li>\n<li>Trustworthy, professional and reliable, including dealing with confidential information;<\/li>\n<li>Immaculate timekeeping;<\/li>\n<li>The ability to work well under pressure;<\/li>\n<li>Practice good time management;<\/li>\n<li>Customer focused and service orientated.<\/li>\n<\/ul>\n<p><strong>APPLICATION GUIDELINE<\/strong><strong>:<\/strong><\/p>\n<ul>\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<li>No external email applications will be accepted.<\/li>\n<li>Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.<\/li>\n<li>FlySafair reserves the right<\/li>\n<\/ul>\n<p>* Not to proceed with this vacancy<br \/>\n* To appoint the selected candidates based on its operational requirements.<\/p>\n<ul>\n<li>Reference number \u2013 JHB000902<\/li>\n<\/ul>\n<p><strong>Preference will be given to members of under-represented designated groups.<\/strong><\/p>\n<\/div>\n<\/div>\n<div><a href=\"https:\/\/www.flysafair.co.za\/about-us\/careers\" target=\"_blank\" rel=\"noopener\">Apply Here<\/a><\/div>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Western Cape, CPT &#8211; CBD &nbsp; (Market related) Safair Operations, operating as\u00a0FlySafair, has a vacancy for a\u00a0Customer Service Agent\u00a0at our\u00a0Cape Town International Airport.\u00a0 The successful <a class=\"mh-excerpt-more\" href=\"https:\/\/southafricanyouthsjobs.co.za\/?p=797\" title=\"Customer service Agents\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":798,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[115],"class_list":["post-797","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-call-center-agents"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/southafricanyouthsjobs.co.za\/wp-content\/uploads\/2024\/05\/company.jpg?fit=350%2C118&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/pf9ca1-cR","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=797"}],"version-history":[{"count":2,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/797\/revisions"}],"predecessor-version":[{"id":811,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/797\/revisions\/811"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/media\/798"}],"wp:attachment":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=797"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=797"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}