{"id":800,"date":"2024-05-16T19:49:14","date_gmt":"2024-05-16T19:49:14","guid":{"rendered":"https:\/\/southafricanyouthsjobs.co.za\/?p=800"},"modified":"2024-05-17T05:07:50","modified_gmt":"2024-05-17T05:07:50","slug":"call-centre-agents","status":"publish","type":"post","link":"https:\/\/southafricanyouthsjobs.co.za\/?p=800","title":{"rendered":"Call Centre Agents"},"content":{"rendered":"<div id=\"south-4008012900\" class=\"south-before-content south-entity-placement\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-format=\"autorelaxed\"\r\n     data-ad-client=\"ca-pub-9040931780721427\"\r\n     data-ad-slot=\"5167572988\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div><div id=\"location\" class=\"job-spec-field\">\n<div class=\"job-spec-value\"><span id=\"region_label\">Gauteng<\/span><span id=\"location_label\">, Kempton Park<\/span><\/div>\n<\/div>\n<div id=\"salary\" class=\"job-spec-field\">\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<p>&nbsp;<\/p>\n<div class=\"job-spec-value\">(Market related)<\/div>\n<\/div>\n<div id=\"brief\" class=\"job-spec-field\">\n<div class=\"job-spec-value\">Safair Operations, operating as\u00a0<a href=\"http:\/\/www.flysafair.co.za\/about-us\" target=\"_blank\" rel=\"noopener\">Flysafair<\/a>, has a vacancy for a\u00a0<strong>Call Centre Agent<\/strong><strong>\u00a0<\/strong>at our head office in\u00a0<strong>Bonaero<\/strong>\u00a0<strong>Park.\u00a0\u00a0<\/strong>\u00a0The successful applicant will report to the\u00a0<strong>Assistant Manager: Customer Care Centre.<\/strong><\/div>\n<\/div>\n<div id=\"description\" class=\"job-spec-field\">\n<div class=\"job-spec-value\">\n<p><strong>RESPONSIBILITIES:<\/strong><\/p>\n<ul>\n<li>Receive calls from customers \/ passengers;<\/li>\n<li>Deal with problems such as delays, cancellations etc.;<\/li>\n<li>Explain processes to customers and assisting them where necessary;<\/li>\n<li>Work in a team and longer than normal hours (shift work);<\/li>\n<li>Deal with confidential information;<\/li>\n<li>Communicate with customers both verbally and in writing.<\/li>\n<\/ul>\n<p><strong>REQUIREMENTS:<\/strong><\/p>\n<ul>\n<li>Grade 12;<\/li>\n<li>One (1) to four (4) years\u2019 experience in a Call Centre Environment;<\/li>\n<li>Travel or relevant qualification will be an advantage;<\/li>\n<li>Excellent communication in English \u2013 speak, read and write;<\/li>\n<li>Solid computer literacy;<\/li>\n<li>Excellent phone etiquette;<\/li>\n<li>No criminal or credit record;<\/li>\n<li>Able to work on weekends, public holidays and flexible hours as required;<\/li>\n<li>Own transport would be an advantage.<\/li>\n<\/ul>\n<p><strong>PERSONAL ATTRIBUTES:<\/strong><\/p>\n<ul>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<li>Punctual;<\/li>\n<li>Excellent understanding or experience of delivering great customer service to a customer;<\/li>\n<li>High degree of patience and assertiveness;<\/li>\n<li>Conflict resolution skills;<\/li>\n<li>Immaculate time keeping;<\/li>\n<li>Trustworthy, professional and reliable, including dealing with confidential information;<\/li>\n<li>The ability to work well under pressure;<\/li>\n<li>Practice good time management and willingness to work longer than normal office hours;<\/li>\n<li>Remains focused in order to handle objections.<\/li>\n<\/ul>\n<p><strong>SHIFTS:<\/strong><\/p>\n<ul>\n<li>07:00 \u2013 16:00<\/li>\n<li>08:00 \u2013 17:00<\/li>\n<li>09:00 \u2013 18:00<\/li>\n<li>10:00 \u2013 19:00<\/li>\n<li>Includes weekends and public holidays.<\/li>\n<\/ul>\n<p><strong>APPLICATION GUIDELINE:<\/strong><\/p>\n<ul>\n<li>No external email applications will be accepted.<\/li>\n<li>Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.<\/li>\n<li>FlySafair reserves the right\n<ul>\n<li>Not to proceed with this vacancy<\/li>\n<li>To appoint the selected candidates based on it s operational requirements.<\/li>\n<\/ul>\n<\/li>\n<li>Reference number \u2013 JHB000820<\/li>\n<\/ul>\n<p><strong>Preference will be given to members of under-represented designated groups.<\/strong><\/p>\n<\/div>\n<\/div>\n<div id=\"contact\" class=\"job-spec-field\">\n<div class=\"job-spec-label\">For more information please contact:<\/div>\n<\/div>\n<div><a href=\"https:\/\/www.flysafair.co.za\/about-us\/careers\" target=\"_blank\" rel=\"noopener\">Apply Here<\/a><\/div>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\n     crossorigin=\"anonymous\"><\/script><br \/>\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-format=\"autorelaxed\"\n     data-ad-client=\"ca-pub-9040931780721427\"\n     data-ad-slot=\"5167572988\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Gauteng, Kempton Park &nbsp; (Market related) Safair Operations, operating as\u00a0Flysafair, has a vacancy for a\u00a0Call Centre Agent\u00a0at our head office in\u00a0Bonaero\u00a0Park.\u00a0\u00a0\u00a0The successful applicant will report <a class=\"mh-excerpt-more\" href=\"https:\/\/southafricanyouthsjobs.co.za\/?p=800\" title=\"Call Centre Agents\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":798,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-800","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/southafricanyouthsjobs.co.za\/wp-content\/uploads\/2024\/05\/company.jpg?fit=350%2C118&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/pf9ca1-cU","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=800"}],"version-history":[{"count":2,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/800\/revisions"}],"predecessor-version":[{"id":812,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/800\/revisions\/812"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/media\/798"}],"wp:attachment":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}