{"id":830,"date":"2024-05-27T08:50:31","date_gmt":"2024-05-27T08:50:31","guid":{"rendered":"https:\/\/southafricanyouthsjobs.co.za\/?p=830"},"modified":"2024-05-27T08:50:31","modified_gmt":"2024-05-27T08:50:31","slug":"customers-services-sales-manager","status":"publish","type":"post","link":"https:\/\/southafricanyouthsjobs.co.za\/?p=830","title":{"rendered":"Customers Services Sales Manager"},"content":{"rendered":"<div id=\"south-4268342904\" class=\"south-before-content south-entity-placement\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9040931780721427\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-format=\"autorelaxed\"\r\n     data-ad-client=\"ca-pub-9040931780721427\"\r\n     data-ad-slot=\"5167572988\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div><blockquote><p>Customers Services Sales Manager<\/p><\/blockquote>\n<div class=\"elementor elementor-253 elementor-location-single post-4764 job-listing type-job-listing status-publish hentry type-of-employment-permanent location-durban location-kwazulu-natal location-south-africa department-contact-centre department-outbound-sales\" data-elementor-type=\"single-post\" data-elementor-id=\"253\" data-elementor-post-type=\"elementor_library\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9aefe03 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9aefe03\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-822d5fd\" data-id=\"822d5fd\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-5cf16a3 elementor-widget elementor-widget-heading\" data-id=\"5cf16a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h2 class=\"elementor-heading-title elementor-size-default\">Durban<\/h2>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-397b4fb elementor-widget elementor-widget-theme-post-content\" data-id=\"397b4fb\" data-element_type=\"widget\" data-widget_type=\"theme-post-content.default\">\n<div class=\"elementor-widget-container\">\n<p><strong>Minimum Requirements:<\/strong><\/p>\n<ul>\n<li>1 \u2013 2 years Outbound Sales Management Experience<\/li>\n<li>Deep understanding of dialer strategy<\/li>\n<\/ul>\n<p><strong>Advantageous:<\/strong><\/p>\n<ul>\n<li>Diploma\/Degree.<\/li>\n<li>IVR Experience<\/li>\n<li>Quality Assurance experience within a Call Centre<\/li>\n<\/ul>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Responsible for overall Sales performance and reporting<\/li>\n<li>Report on overall daily and weekly targets and manage to ensure optimum performance.<\/li>\n<li>Ensure that Team are trained to effectively deal with all objections and product related queries<\/li>\n<li>Work closely with internal audits to continuously understand where potential risks are. Address these risks and ensure that appropriate interventions are proposed\/implemented to mitigate risks.<\/li>\n<li>Ensure the accuracy of campaign stats reports. Report on CRM stats, sales agent performance, call dispositioning and customer related insights.<\/li>\n<li>Ensure department is optimally staffed at all times<\/li>\n<li>Conduct data analytics on different data (leads) sets to guide business on best approach<\/li>\n<li>Performance management of sales agents and work closely with QA to ensure call quality. Identifying training requirements of team and motivate important of set targets.<\/li>\n<li>Staff motivation and retention of team members.<\/li>\n<li>Management of team absenteeism, attendance and punctuality, key performance measure, disciplinary issues etc.<\/li>\n<li>Understand the business and goals, aligning all approaches to best achieve these goals.<\/li>\n<li>Building open line communication and converse in a professional manner at all times with other divisions.<\/li>\n<li>Ensure communications is at a level that maintains the company brand\/ image and does not expose the company to reputational risk.<\/li>\n<li>Comply with company and department policies and procedures.<\/li>\n<li>Daily\/Weekly\/Monthly management reporting.<\/li>\n<li>Conduct data analysis on different leads of data sets to guide business decisions.<\/li>\n<li>Able to manage basic IT related systems in terms of campaign operations<\/li>\n<li>Implement reporting systems for campaign<\/li>\n<li>Good understanding of target LSM groups in order to adapt outbound campaign approach.<\/li>\n<li>Review sales scripts and adapt where applicable to increase conversion rates<\/li>\n<li>Implement initiatives to increasingly drive campaign targets<\/li>\n<li>Monthly feedback meeting reporting, trend reporting, resource management reporting etc.<\/li>\n<li>Any other related duties that might be required<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Skills and Competencies:<\/strong><\/p>\n<ul>\n<li>Must have excellent people management and interpersonal skills.<\/li>\n<li>Must have high attention to detail and excellent quality focus<\/li>\n<li>Managing and prioritizing activities and ensure monitoring of results to accomplish a specific goal.<\/li>\n<li>Able to Account for and verify reporting figures \/statistics. Review\/ analyses reporting statistics and figures to identify trends and make relevant recommendations.<\/li>\n<li>Understands the different betting types.<\/li>\n<li>Demonstrates a good understanding of betting procedures and understands the mobile betting application and functionality.<\/li>\n<li>Understands the internet betting platform (website and functionality)<\/li>\n<li>Excellent Coaching skills<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Please note that only applicants who meet the stipulated minimum requirements will be considered.<\/strong><\/p>\n<p><strong>Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-ce7673d elementor-widget elementor-widget-button\" data-id=\"ce7673d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-button-wrapper\"><a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/hollywood.simplify.hr\/vacancy\/roono7\" target=\"_blank\" rel=\"noopener\"><span class=\"elementor-button-content-wrapper\"><span class=\"elementor-button-text\">Apply Now<\/span><\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Customers Services Sales Manager Durban Minimum Requirements: 1 \u2013 2 years Outbound Sales Management Experience Deep understanding of dialer strategy Advantageous: Diploma\/Degree. IVR Experience Quality <a class=\"mh-excerpt-more\" href=\"https:\/\/southafricanyouthsjobs.co.za\/?p=830\" title=\"Customers Services Sales Manager\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":833,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-830","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/southafricanyouthsjobs.co.za\/wp-content\/uploads\/2024\/05\/download-8.jpg?fit=225%2C225&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/pf9ca1-do","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=830"}],"version-history":[{"count":1,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/830\/revisions"}],"predecessor-version":[{"id":834,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/posts\/830\/revisions\/834"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=\/wp\/v2\/media\/833"}],"wp:attachment":[{"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=830"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=830"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/southafricanyouthsjobs.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}