Warehouse Manager
Introduction
About the Company:
Launched in 1983, CTM is a household name in Southern Africa, enjoying strong brand affinity based on its
reputation for a high-quality year-round value offering. Represented by 99 stores in Southern and East Africa,
CTM is the largest specialist tile and bathroom retailer in the country.
About the Role:
We are looking for dynamic and results-driven Warehouse Manager to join our team. The ideal candidate should be passionate about customer service and have a strong understanding of the warehouse processes and actively motivate the warehouse team to deliver a seamless customer experience.
Duties & Responsibilities
- Responsible for scheduling the deliveries and receiving all stock.
- Ensure that space is created in advance for stock that is expected to arrive for better stock management.
- Responsible for packing all stock in designated areas including all taps, mosaics and décor in the correct spaces as agreed and as per designated space allocations. Responsible for capturing all stock and invoice verifying on the system within an hour of receiving.
- Responsible for running all VMI and MRP for stock as and when required.
- Responsible for updating model stock and re-order points of all stock whether managed manually, or via VMI or MRP.
- Responsible for all cleaning, organising and housekeeping in the warehouse, yard, tiling station, skip area and on top of tile racks.
- Responsible for filling tile bays and pulling the stock forward in the bays.
- Responsible for moving stock around in the store for optimal use of space in the store.
- Complete all the warehouse mapping, numbering and bin allocations.
- Ensure that all the tiles that are displayed on the slopes, A-frames and double boards are numbered and correspond with the numbers in the warehouse where the tiles are stored.
- Ensure that all credited stock that is placed in the ‘returns area’ is packed back to stock after it has been verified. A file with daily credit note reports signed by the warehouse manager/his assistant must be kept.
- Ensure that the following best practice are followed when counting stock:
- Count the store twice a month (1-15) and (16-30). The second count may be done by merchandise category leaders/the warehouse manager’s assistant.
- Count the adhesives at least twice a week (preferable on a Monday and on a Friday), to ensure stock integrity before and after the weekend on the fastest line in the store.
- Count all the tiles that are less than 50m2 once a week (preferably on a Friday), before the weekend to allow for clearance planning over the weekend.
- Count all the stock that is returned daily.
- Count all the display stock once a month.
- Ensure that the 18 hours stock count test is done monthly.
- Responsible for writing off all broken and damaged stock, end of range/toxic stock, sample and display stock, customer claims and stock losses as it happens.
- Assist the merchandise category leaders to identify dead stock.
- Maintaining the odd lot area at all times and limit the odd lot pallets to less than four at any given point in time.
- Ensure that all stock that is in stock is actually on display; check the different merchandise categories weekly. A signed SOH report after confirming if every item in stock is displayed must be filed.
- Manage all stock received vs. cost of sales in conjunction with manage matrix.
- Manage the GR/IR account ensuring that it is clear (barring stock in transit from DC, Cedar and ITD) and negative PO’s
- Keep all the negative purchase orders (for outstanding credits) on the GR/IR for less than two weeks.
- Any stock movement with financial implications must be discussed with the operator.
- Update of all the visuals under his control by the 5th of each month and engage the team to come up with action plans under each control.
- Communicate to the store manager, monthly objectives in writing by the 6th of each month.
- Responsible for training of all employees under his supervision and for conducting monthly one on ones with them by the 7th of each month.
- Responsible for keeping a file for all the stock counts variance reports on stock losses posted and stock written off.
Desired Experience & Qualification
- Fluency in English is essential, and fluency in Afrikaans would be an advantage
- Excellent communication and interpersonal skills.
- Grade 12 (NQF level 4), or equivalent qualification.
- Previous experience in retail warehouse management.
- Previous experience in people management.
- Ability to work in a fast-paced environment with a strong focus on customer satisfaction.
- Strong problem-solving skills and a customer-centric approach.
- Must be a team player with a proactive and positive attitude.
- High attention to detail and ability to multitask.
- Familiarity with the company’s product offerings is an advantage.
- Availability to work retail hours, including weekends and public holidays.
Package & Remuneration
Market related basic salary
Competitive benefits
Profit Share
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