Customers Services Sales Manager

Minimum Requirements:

• 1 – 2 years Outbound Sales Management Experience
• Deep understanding of dialer strategy

Advantageous:

• Diploma/Degree.
• IVR Experience
• Quality Assurance experience within a Call Centre

Responsibilities:

• Responsible for overall Sales performance and reporting
• Report on overall daily and weekly targets and manage to ensure optimum performance.
• Ensure that Team are trained to effectively deal with all objections and product related queries
• Work closely with internal audits to continuously understand where potential risks are. Address these risks and ensure that appropriate interventions are proposed/implemented to mitigate risks.
• Ensure the accuracy of campaign stats reports. Report on CRM stats, sales agent performance, call dispositioning and customer related insights.
• Ensure department is optimally staffed at all times
• Conduct data analytics on different data (leads) sets to guide business on best approach
• Performance management of sales agents and work closely with QA to ensure call quality. Identifying training requirements of team and motivate important of set targets.
• Staff motivation and retention of team members.
• Management of team absenteeism, attendance and punctuality, key performance measure, disciplinary issues etc.
• Understand the business and goals, aligning all approaches to best achieve these goals.
• Building open line communication and converse in a professional manner at all times with other divisions.
• Ensure communications is at a level that maintains the company brand/ image and does not expose the company to reputational risk.
• Comply with company and department policies and procedures.
• Daily/Weekly/Monthly management reporting.
• Conduct data analysis on different leads of data sets to guide business decisions.
• Able to manage basic IT related systems in terms of campaign operations
• Implement reporting systems for campaign
• Good understanding of target LSM groups in order to adapt outbound campaign approach.
• Review sales scripts and adapt where applicable to increase conversion rates
• Implement initiatives to increasingly drive campaign targets
• Monthly feedback meeting reporting, trend reporting, resource management reporting etc.
• Any other related duties that might be required

 

Skills and Competencies:

• Must have excellent people management and interpersonal skills.
• Must have high attention to detail and excellent quality focus
• Managing and prioritizing activities and ensure monitoring of results to accomplish a specific goal.
• Able to Account for and verify reporting figures /statistics. Review/ analyses reporting statistics and figures to identify trends and make relevant recommendations.
• Understands the different betting types.
• Demonstrates a good understanding of betting procedures and understands the mobile betting application and functionality.
• Understands the internet betting platform (website and functionality)
• Excellent Coaching skills

 

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.