- and Procedures e.g. Absence Management Policy, House Rules, Disciplinary Policy
- Perform any ad hoc tasks as and when required
Requirements:
Experience
- Minimum 1 year Customer Service / Contact Centre experience
- Minimum typing speed of 35 words per minute and 95% accuracy
Qualification
- Grade 12 or NQF Level 4
Functional Knowledge and Skills
- Experience/knowledge of retail account assistance services advantageous
- Strong verbal & written communication skills
- High problem solving skills and ability to work under pressure
- Ability to show empathy and handle customers sensitively
- Ability to be flexible and display strong adaptability skills
- Strong interpersonal skills and experience
- Time & self-management skills with the ability to multi-task, organise and prioritise
- Knowledge of contact centre and customer support functions / services
Should you not receive feedback within 2 weeks of submitting your application, please consider your application as unsuccessful.
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