Job Ref #: TFS-572
Industry: Call Centre
Job Type: Permanent
Salary: Market Related
Description:
The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.
Requirements:
Main Activities:
Outbound SLA and work queues
Servicing outbound calls effectively
Achieve daily collections targets and monthly KPA targets
Payment Negotiations
Effective negotiation to ensure account rehabilitation in an efficient and professional manner
Prevent account roll forward, reduce account balance in the respective service
Customer Service
To advise customers on product, legislative and account related queries
To achieve customer satisfaction at all times
To action customer instructions in an efficient and timeous manner
To action administrative requirements related to customer account management
Adherence
Adhere to workforce schedule i.e. lunch and body breaks
Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
Qualification:
Must have a Senior Certificate – Grade 12
Experience:
Must have at least 2 years collections experience in the call centre environment
Functional Knowledge and Skills:
Software: Must be efficient in Account Management Debtor Systems
Excellent verbal & written communication skills
Strong problem solving and negotiation skills
Understanding of the Retail Credit Account Management business
Ability to work in a highly competitive and dynamic environment
Please note only shortlisted candidates will be contacted. Should you not receive a response within 14 days, please consider your application as unsuccessful. The company is committed to creating and maintaining an environment, which provides equal opportunities to all its employees, however, preference will be given to Affirmative Action applicants.
No late submissions will be accepted.
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