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Vacancy Details
Learnership Programme: Collections 2024/04/30 Northern Suburbs (Cape)
Job Ref #: 00000
Industry: Banking/Finance And Investment
Job Type: Contract
Salary: Market Related
Description:
Are you currently unemployed, between the ages of 18 – 34 years and want to be part of the Tenacity team?
Grab this opportunity where you will be given the chance to study and work AT THE SAME TIME! We are offering a 12 month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Collections team to obtain a nationally recognised qualification in Debt Recovery.
In addition to a qualification combined with relevant work experience, the successful applicant will also gain business, personal and technical call centre skills which they can use across the business and throughout their career journey.
Preference will be given to Employment Equity & Disabled candidates in line with the Tenacity’s transformation targets.
Call Centre Learners will be required to:
Attend the required training interventions and successfully complete the competency assessments.
Meet all the requirements for the successful completion of the Call Centre Operations certificate
Submit a Portfolio of Evidence
Be an active and contributing member of the Customer Services team, by servicing our customers
Key responsibilities of the role:
Resolve and action Collections queries via telephone to meet the Collections objectives of the business
Rehabilitate accounts in an efficient and professional manner
Achieve great customer experience and satisfaction at all times
From time to time, action any ad-hoc instruction by the team leaders
Requirements:
Skills, Abilities and Job Related Knowledge:
Strong problem solving and negotiation Skills
Customer service orientated
Accuracy and attention to detail
Numeracy
Literacy
Highly motivated and high energy levels
Computer Literacy
Ability to work independently as well as to display teamwork
Self-monitoring, personal time/management & self-discipline
Learning agility & adaptability
Take ownership of tasks and targets
To apply for this opportunity you will need the following:
Matric / Grade 12 with a minimum
Be unemployed (this should preferably be your first job)
A positive attitude
Commitment to spending 12 months on the learnership programme with Tenacity
A strong work ethic
Ability to work shifts / weekends
Should not be currently studying – full/part time
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