Shop Manager

• Operational Management:
  • Oversee day-to-day restaurant operations, including opening and closing procedures.
  • Ensure adherence to health and safety regulations, food hygiene standards, and company policies.
  • Manage inventory, order supplies, and ensure stock levels meet demand while minimizing waste.
• Staff Management:
  • Recruit, train, and supervise restaurant staff, including servers, cooks, and cleaning personnel.
  • Schedule staff shifts and manage payroll.
  • Foster a positive and productive work environment, addressing any staff issues or conflicts.
• Customer Service:
  • Ensure a high standard of customer service and resolve any customer complaints or issues promptly.
  • Monitor customer feedback and implement improvements based on reviews and suggestions.
  • Develop and maintain strong relationships with regular patrons and new guests.
• Financial Management:
  • Monitor and manage financial performance, including budgeting, cost control, and profitability.
  • Conduct regular financial reporting and analysis to identify areas for improvement.
  • Implement promotional activities and special events to drive sales and attract customers.
• Marketing and Promotion:
  • Develop and execute marketing strategies to promote the restaurant and increase customer base.
  • Oversee social media presence and online reviews to enhance brand reputation.
• Quality Control:
  • Ensure that food quality and presentation meet the restaurant’s standards.
  • Conduct regular inspections and audits to maintain high standards of cleanliness and safety.

.Additional Requirements:

• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to handle physical demands of the job, including standing for extended periods and lifting moderate weights.